Privacy Policy

Last updated: 29 May 2026

This Privacy Policy explains how The Oil Tank Man Limited collects, uses and protects personal data in connection with OilTankWarehouse.co.uk, online orders, customer enquiries, deliveries, returns, warranty support and after-sales service.

1. Who we are

Oil Tank Warehouse is operated by The Oil Tank Man Limited, a company registered in England and Wales.

Company name: The Oil Tank Man Limited
Company number: 12638872
Registered office: 192 Victoria Street, Grimsby, England, DN31 1NX

Trading and correspondence address:
Unit 2A, Dowland Business Park, Harrison Way, Manby, Lincolnshire, LN11 8UX

Email: sales@oiltankwarehouse.co.uk
Telephone: 01522 396350
Website: https://oiltankwarehouse.co.uk

Please do not send returns, post or customer correspondence to our registered office. Returns and correspondence should be sent to our trading address unless we tell you otherwise.

2. Personal data we collect

We may collect the following personal data when you use our website, place an order, create an account, contact us, leave a review, request support or return goods:

  • name, billing address, delivery address, email address and telephone number;
  • business name, VAT details or trade details where provided;
  • order details, payment status, delivery details, returns, refunds and warranty information;
  • customer account details and account activity where you create an account;
  • messages, contact form enquiries, product support details, photos, videos or documents you send to us;
  • product review content and the name or display name used with the review;
  • technical information such as IP address, browser type, device information, security logs, cookies and website usage data.

We only collect personal data that is relevant to the purpose we need it for.

3. How we use your personal data

We use personal data to:

  • process, fulfil and deliver orders;
  • manage customer accounts;
  • respond to enquiries and provide customer support;
  • arrange deliveries, supplier deliveries, tank deliveries and fulfilment services;
  • handle returns, refunds, complaints and warranty issues;
  • provide product, installation, delivery and after-sales support;
  • approve and manage product reviews;
  • keep business, tax and accounting records;
  • protect our website, systems, customers and business from fraud, misuse or security threats;
  • understand and improve our website, advertising, products and customer experience;
  • comply with legal, tax, product safety, consumer law and regulatory requirements.

4. Our lawful bases

We use personal data under the following lawful bases:

  • Contract: where we need the data to process an order, deliver goods, manage an account, handle a return, arrange delivery or provide order-related support.
  • Legal obligation: where we need to keep records or comply with tax, accounting, product safety, consumer law or other legal requirements.
  • Legitimate interests: where we use data to run and protect our business, respond to enquiries, prevent fraud, improve our services, manage reviews, support customers and maintain accurate records.
  • Consent: where consent is required, such as for certain cookies, marketing preferences or where you ask us to pass your details to a third party for a referral.

5. Who we share personal data with

We do not sell your personal data.

We may share personal data where necessary with:

  • couriers, hauliers, postal services and delivery partners;
  • suppliers, manufacturers or fulfilment partners where they dispatch goods directly or help fulfil an order;
  • payment providers and fraud prevention providers;
  • website, hosting, email, IT, security, analytics and advertising service providers;
  • manufacturers, suppliers, warranty providers, installers or trade partners where needed for product support, warranty support, installation help or a customer-requested referral;
  • accountants, legal advisers, insurers, HMRC, regulators or authorities where required.

Where a supplier, manufacturer or fulfilment partner dispatches an order directly, we may share the information needed to complete the order, such as name, address, contact details, order details and delivery requirements.

Where you ask us to help with product support, warranty support, installation help or finding a suitable trade contact, we may share relevant details with manufacturers, suppliers, installers or service partners. This may include your name, phone number, email address, address, postcode, product details, issue details and any relevant photos or documents. These third parties may act as independent data controllers and will be responsible for their own handling of your personal data once received.

6. Payments

Payments made through our website are processed by payment providers. We do not store full payment card details on our website.

7. Cookies and tracking

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work, such as basket, checkout, login, payment and security cookies.

We may also use analytics and advertising cookies or similar technologies, including tools such as Google Analytics, Google Ads, Microsoft Advertising, Microsoft Clarity and other tools shown in our cookie banner or Cookie Policy.

Non-essential cookies are only used where legally permitted and, where required, after you have given consent. You can manage your choices through our cookie banner or browser settings.

More information is available in our Cookie Policy.

8. Product reviews

If you leave a product review, we collect the review content and any name or display name you provide. Product reviews may be checked before publication. If approved, the review content and the name or display name you provided may be shown publicly on the website.

9. Contact forms, messages and uploaded files

If you contact us through a form, email, telephone or another communication method, we use the information you provide to respond to your enquiry and deal with the matter.

If you send photos, videos, documents or other files, we use them only where needed to assess your enquiry, delivery issue, product support request, return, warranty claim or complaint.

10. How long we keep personal data

We keep personal data only for as long as necessary for the reason it was collected.

  • Order, invoice, tax and accounting records are normally kept for 6 years.
  • Customer account data is kept while the account remains active, unless we need to keep it longer for legal, tax, order, warranty or dispute reasons.
  • Customer service, return, complaint and warranty records are kept for as long as needed to deal with the matter and for a reasonable period afterwards.
  • Product reviews may remain published unless removed by us or following a valid request.
  • Cookie data is kept for the period shown in our cookie banner or Cookie Policy.

11. International transfers

Some service providers we use may process personal data outside the United Kingdom. Where this happens, we use appropriate safeguards where required by data protection law.

12. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No website, email system or online service can be guaranteed to be completely secure. If you believe your personal data has been affected by a security issue, please contact us as soon as possible.

13. Your rights

You may have the right to ask us to:

  • provide a copy of the personal data we hold about you;
  • correct inaccurate or incomplete personal data;
  • delete your personal data;
  • restrict or object to certain processing;
  • transfer your data where applicable;
  • withdraw consent where we rely on consent.

To make a request, contact us at sales@oiltankwarehouse.co.uk. We may need to verify your identity before responding.

14. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

15. Third-party websites

Our website may contain links to third-party websites, manufacturer documents, supplier websites or external services. We are not responsible for the privacy practices of those third parties.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.